As part of the Trust's Security Strategy lone working staff have been identified as being a priority.  To ensure the continued commitment to the safety of its employees the Trust has contracted Reliance UK to provide its lone worker solution.  All services and staff must be risk assessed by their managers to ensure the correct level of support is in place and if identified as a requirement, staff will be provided with a lone worker device.  Staff will be trained in the correct operation of the device and/or have access to the online training materials.  All staff provided with this system must use the device in the course of their daily work as per training and in line with the Lone Worker Policy.  The usage of the devices will be monitored and compliance reported back to individuals, Business Manager, Heads of Service and Matrons.

Personal Safety Device Replacement Rollout

All teams and users will now have received their new personal safety device. Training has been sent to all users and this must be completed by 1st July 2021. Managers must ensure their staff complete their training as soon as possible. Reviews of training completion will be complete and managers will be informed of any staff who have not completed their training. If there are any problems please contact Bridget on the below information

Bridget Romano
Extension 2920
stsft.security@nhs.net or bridget.romano@nhs.net

Lone Worker Risk Assessment Forms

All services and staff must be risk assessed by managers.  Please see the forms below for completion.

Patients will have a risk assessment within the department, which will highlight lone working risks.

Completed forms should be returned to Bridget Romano via email to stsft.security@nhs.net or bridget.romano@nhs.net

Request for new, Reallocation and Returns of a Personal Safety Device

To request a new Personal Safety Device the manager or staff member must complete the ‘new person registration form’ and return to the Security Compliance Officer via email stsft.security@nhs.net or bridget.romano@nhs.net. For a device to be reallocated within a team, the manager of the team must email Bridget with who the device belonged too and who it is being reallocated too along with the new staff members ‘new person registration form’. Any devices that are no longer needed, for example, the staff member has left, on long term sick or maternity leave etc. must be sent back to Bridget along with all of the accessories to Bridget Romano, Security Office, East Block Education Centre, STDH.

Updating your details

It is essential that Staff ensure their lone worker details are updated following any changes in their workplace, management, team, mobile phone details or car details.  This is essential to maintain the accuracy of the escalation details.  Staff should contact Bridget Romano on ext.2920 or email stsft.security@nhs.net or bridget.romano@nhs.net to change these details immediately.

Faulty devices

You should report any issues around faulty devices, including battery/charger faults, device failure or lack of coverage and lanyard or clip breakages to Reliance UK service desk by phoning 0800 840 7121 (choose option 1) or by email to servicedesk@reliancehightech.co.uk. All faulty equipment will be replaced by Reliance UK.

Training

Reliance currently offers Elearning training and all users must complete the training prior to using their lone worker device.  

To book training, you should contact Reliance by e-mail to training@reliancehightech.co.uk to request a learning link and when you have completed e-learning once, you can go back to the link as many times as needed. If you require a new device as well as training, please send your New User Request form to stsft.security@nhs.net or bridget.romano@nhs.net. If you would prefer to call to discuss your training requirements the number is 0800 840 7121 opt.1. 

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