Digital appointment letters to be available on the NHS App

We’ve started some work to make some of our patient appointments available on the NHS App.

At the moment this includes the majority of our outpatient appointments. In the future this will be expanded to include all appointments across primary and secondary care.

There will be no change to how we manage appointments within the Trust. There will also be no change to how we cancel and rebook appointments. 

Letters that are sent digitally to patients (i.e. by text) will be available on the NHS App. Only patients who are registered with the app will be able to see them.
What’s not yet included:

• Letters sent by post. This is because we include questionnaires for some of our services. In time this will change and we will include appointment letters with e-questionnaires within the app.
• Services that send text reminders.
• Patients that have opted out of digital letters
• Looked after children 
• Children younger than 13

We are working on including appointments for Radiology, Endoscopy, Obstetrics, MSK, day case and inpatients on the arrivals / admissions (TCI) list.

We still have a lot of work to do. We want to make all of our inpatient appointments and correspondence available on the NHS App. This is just the first step.

If you have any questions, please contact Laura Bond, Head of Outpatients and Clinical Administration at Laura.Bond7@nhs.net.