CQC Staff experience framework 

CQC are developing a new regulatory model, which they will implement later in 2023. In the new single assessment framework, ‘Feedback from staff and leaders’ is a required evidence category for all the quality statements. As part of this development work, the CQC want to improve how they gather feedback from staff across health and social care who may be more likely to face inequalities in the workplace. They want to improve how we will consider their experiences in our assessments and other regulatory work. This includes: 

• BAME staff 
• Internationally recruited staff 
• Disabled staff 
• LGBTQIA+ staff 
• Staff from protected equality characteristics and staff in less stable employment situations (for example, bank, agency or outsourced workers) 

A survey has been developed which focuses on what health & social care staff expect of CQC, any barriers they currently face as well as how CQC can improve engagement with staff outside of on-site inspection visits. Please use the link below and fill in the survey, please also can you circulate the survey to networks and others who may be interested in filling it in: https://citizenlabco.typeform.com/to/DLBbzMFW  Further engagement on specific tools and guidance to enable CQC to do this will follow.