Published on: 2 August 2023

The Advice and Complaints Service is holding two workshops for staff on the complaints process. The details of the workshops are as follows:

  • Wednesday 23 August 1-3pm - room 101 Education Centre, Sunderland Royal Hospital
  • Wednesday 20 September 1-3pm - room 107/108 Education Centre, Sunderland Royal Hospital

The workshops are aimed at staff who are involved with the resolution of concerns and complaints raised by patients, carers and family members. The aim of the workshops is to inform staff of the process and provide them with guidance on how they can resolve concerns. 

If anyone would like to book a place on the workshop, they can email the Advice and Complaints Service at stsft.adviceandcomplaints@nhs.net  

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