Check your junk folder call after NHSmail issue moves messages

We have been alerted by NHS Digital to a fault within the central NHSmail system.

This has affected a significant number of NHSmail users, across lots of NHS organisations. 

The fault happened on Tuesday, 6th June.

It led to some emails from external senders being incorrectly identified as spam.

This meant they moved from the recipient's Inbox to their Junk email folder. 

We understand the issue has now been fixed.

However, any emails incorrectly moved to your Junk email folder will not automatically be moved back. 

We need you to take action to check your junk email folder.

This will ensure no important messages have been missed.

Further information is available here.

What action do I need to take?

It is good practice for all email users to check their Junk email folder often.

This will make sure any emails identified as spam which are legitimate can be dealt with, marked as '‘not spam'’.

It also means they will not be missed.

However, given the incident that occurred on the 6th of June, this activity is now even more important.

We recommend all users review the content of their Junk email folder as soon as possible.

This is especially for any emails received on 6th June.

How do I check my Junk Folder?

Click here to see a visual guide to help.

Your junk folder is in your folder list on the left-hand side of the Outlook screen. It is under ‘your personal folders’.

To make this more prominent you can right click the junk folder and add it to your favourites.

If you find an email that has been incorrectly marked as junk. Open the email and click the link at the top “Its Not Junk”. 

This will move the email back to your inbox and stop any further messages from that sender being marked as junk.

The NHSMail Team have apologised for this issue and any inconvenience that this has caused.

Please ensure this message is relayed to colleagues who do not routinely access their email.