What we do 

We have established a cleaning specification, which is based around the principals of the National Standards of Cleanliness protocols for the NHS. The aim is to always exceed identified national standards by continually developing the specification through listening to visitors, patients and other key service users.

The cleaning service standards are rigorously monitored in-house, following all NHS guidelines, as well as Trust policies and procedures, incorporating continuous staff development into the process.

Matrons and infection control nurses play a key role in the continued management and delivery of cleaning services. Stringent monitoring and review of performance is an ongoing feature of the service. The domestic teams underlying aim is to make a significant contribution to offering a clean, safe and hygienic environment for all at Sunderland Royal and to contribute to the prevention of hygiene related infection.

Who we are 

We are part of CHoICE Facilities Services

Glen Robinson
Support Services Manager
Glen.Robinson@choice.chsft.nhs.uk
ext. 47108 (bleep: 57271) 

Marie Alcock 
Domestic Officer 
ext. 41969 (bleep 51811)

Pauline Ashurst
Support Services Assistant Manager
Ext. 42272 (bleep 57535)

Darren Hewitt
Support Services Assistant Manager
ext. 42272 (bleep 57536)

Susan Robson
Domestic Officer
Ext 41969 (bleep 51810)

Domestic Administration – 40503 
Caroline Robson 
Tracey Borthwick 

Where we are based

A floor of main building at SRH

How you can contact us 

The response team are available 24/7, 365 days a year. They can be contacted at all times via bleep 52312 or via a supervisor 51801. 

Grounds tidy – CHoICE Facilities Services Domestic team are responsible for cleaning the grounds in the hospital by removing litter and washing the grounds, please ring the team on 42067

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