What we do 

We provide food/hot beverage services to patients on wards, as well as a retail service offering food/ drink for staff and visitors to purchase in our restaurant facilities.  

Our in-house hospitality services are available Monday to Sunday for meetings, conferences and social occasions.

We operate two food/meal assembly/production units, with one based on the Sunderland Royal Site, and the other based on Riverside Industrial Estate in Middlesbrough. Both units specialise in the production and assembly of meals, primarily for NHS patients, but also for other commercial and care home clients.

Our restaurants are located at:

  • Sunderland Royal Restaurant: – A-Floor Corridor – 266 seater. Restaurant is open to staff /visitors and offers a wide range of hot and cold meals, sandwiches, snacks, confectionary/beverages. Opening Hours: – 7.30am to 6pm – Monday to Friday and 9am to 1pm on Saturday and Sunday. The Restaurant is also available to staff 24/7 for rest purposes during out of hour periods; staff can access the Restaurant via a coded lock. 
     
  • Sunderland Royal Education Centre: - 60 seater. Limited service to accommodate users/staff of the Education Centre; sandwiches, snacks, beverages and selection of hot meals are available. Opening Time – 8am to 3pm – Monday to Friday. 
     
  • Sunderland Eye Infirmary Dining Room: – Level 1 – 36 seater. Compact dining room, limited services are offered; dining room solely for the use of staff, due to the numbers of available seats during peak service times.  
     
  •  Independent RVS cafeteria and the Red Cross tea bar, which are open Monday to Sunday. 

Who we are 

Rachael Hutchinson
Hotel Service Manager
ext. 42773

Denise Carr
Catering/Accommodation Manager
ext. 42770

Susan Shields
Assistant Catering Manager
ext. 42056

Where we are based

Catering Offices, A floor of main hospital, SRH

How you can contact us 

The supervisory team are on duty from 6am to 8pm Monday to Sunday and are contactable via: ext 42035 or 42036 or bleep 51300.

Meal & Food Production/Assembly

Our Meal Production/Assembly Units provide some of the meal products for our restaurants, and provide patient meals in both chilled and frozen form, in individual and multi portion units to many of the hospitals in the Northern Region. We offer an unlimited range and choice of meals, utilising our flexible production/assembly system to meet the needs of our clients. 

The Sunderland based meal production/assembly unit has been in operation for in excess of 30 years, with the catering team collaborating closely with patient care colleagues to develop a menu to meet the needs of all our patients, including special dietary requirements and other ethnic and specialised needs.
 

Patient Menu and Allergens

As from the 13th December 2014 we are required under the “EU Food Information to Consumers (FIC) food legislation” to provide information regarding the 14 most common food allergens (Cereals containing Gluten, Crustaceans, Eggs, Fish, Peanuts, Soybeans, Milk (including lactose), Nuts, Cereal, Mustard, Sesame Seeds, Sulphure Dioxide, Lupins and Molluscs.) Top 14 Food Allergies

To fulfil this obligation a “Patient Menu – Allergen” easy read guide has been prepared and can be matched to the standard Patient Menus. This guide is in the form of a database which states which allergens, if any, are present in dishes provided by the Catering department, with further information/advice available via the Dietetics and Catering department. The database which will be accessible on the Intranet will be constantly updated, as menus and ingredients may change from time to time. Click on hyperlinks below for full information:

Food Network

Food Network readymade meal solutions ensure a robust food supply whilst maximising food choice and consistency of quality foods, which supports a wholesome and nutritious meal experience.

Food Network is part of the wider CHoICE Facilities Services, which is a wholly owned subsidiary of South Tyneside & Sunderland NHS Foundation Trust. We therefore have access to frontline knowledge, and close collaboration with front line NHS colleagues.
As a specialist food assembly and distribution company we work closely with our NHS colleagues and local food suppliers to bring fresh, high-quality food products to create a healthy, nutritious menu that supports our patient’s /clients care.  

Food Network continues to explore the fresh food markets to bring sustainable and nutritious food, and enable our hospital partners and other customers to reutilize valuable hospital space to achieve their key clinical and patient care priorities. 

Our aim is to offer the benefit of reutilizing space historically used for catering operations, while enhancing the freshness and quality as well as the versatility of the  meal offering, making available a wide range of healthy snacks and more substantive meals dependant on each individual’s needs. 

Food Network specialise in NHS catering, therefore our sole focus is to work closely with hospital and Care staff to identify, develop and establish catering models that are unique to each individual organisation’s needs, so we are much more than just a provider of meals and food products, staying with our hospital and customer colleagues on a continuous journey through the meal experience.

Our aim is to join you in providing the best possible care for your clients, and patients through the provision of a consistently high quality range of meals, along with any additional support we can offer to help you develop the highest standards of meal service possible.

We offer full catering journeys around our facilities as part of a due diligence process and to assure both current and future clients of the safe and diligent processes we have in place, supported by nationally recognised quality accreditation certification.

All enquiries are welcome by contacting us through our on line e mail enquiries address, which you can find on this website, or telephone directly at one of the numbers specified below, or on the linked Food Network page.
 
Pam Jaffray
Food Network
01642 221522

Glen Robinson
Hotel Service Manager
ext. 47335 @ Sunderland Royal Hospital

Denise Carr
Catering/Accommodation Manager
ext. 42770 @ Sunderland Royal Hospital

Susan Shields
Assistant Catering Manager
ext. 42056 @ Sunderland Royal Hospital

Where we are based

  • Sunderland Royal Hospital Catering, A floor of main hospital, SRH
  • Food Network, Riverside Industrial Park, Middlesbrough TS2 1PU

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